Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new online casino for us to look at? We're glad to hear from readers in Ireland who use this site to compare their options before signing up anywhere. Here's how to reach us and what we can actually help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, though during busy periods it can take us a few working days to reply, so please bear with us if you don't hear back straight away.
When you write in, it helps to include as much detail as possible — the name of the casino you're asking about, screenshots if relevant, and a clear description of what happened or what you'd like to know. This lets us look into things properly rather than going back and forth over email.
What we can help with
- Corrections or updates to information in one of our casino write-ups, such as a changed bonus, a licence update, or a payment method that's no longer offered
- Suggestions for new online casinos operating in Ireland that we haven't yet reviewed
- General feedback on how we've ranked or rated the sites listed here
- Questions about how our comparisons and ratings are put together
- Reports of broken links, outdated offers, or anything else on the site that doesn't look right
What we can't do
It's worth being upfront about the limits of what we offer. Online Casino is an independent review and comparison site — we don't operate any of the casinos listed here, so we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your player account on any operator's platform. For anything of that nature, you'll need to contact the casino in question directly through its own customer support channels, as they're the only ones with access to your account details.
Similarly, if you're dealing with a payment or billing issue tied to a specific site, or you've been asked to verify documents as part of a sign-up, that request has to go through the casino itself rather than through us.
Concerned about your gambling?
If you or someone close to you is finding it difficult to keep gambling under control, that's a serious matter and one we take seriously too. Rather than trying to cover it briefly here, we've put together a dedicated page with information, support options and practical steps for players in Ireland — you can read it on our Responsible Gambling page.
Before you write in
A good number of questions we get are already answered elsewhere on the site. If you're trying to work out which casino suits you best, our reviews compare things like game selection, EUR payment options, welcome offers and wagering terms side by side. If you're specifically looking at sites outside the standard Irish licensing setup, we also cover that separately on our Non GamStop Casinos page. And if you'd like to know more about who we are and how we approach our reviews, that's covered on our About Us page, alongside our Terms and Conditions, which set out the basis on which we publish this content.
Checking these first often gets you an answer faster than waiting on a reply — but if you can't find what you need, don't hesitate to send us an email regardless.
A quick note on tone
We're a small independent team, not a call centre, so please be patient with response times and understand that we can only speak to what's published on this site — not to the internal policies of any individual casino operator. That said, genuine feedback, corrections and suggestions are always welcome, and they do shape how we keep this site accurate and useful for players in Ireland.